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Terms & Conditions

 

CAMP TERMS AND CONDITIONS

1. Children who are 3-4 years old need to be able to manage within a group environment with minimal assistance during the five sporting/non-sporting activities throughout the day.  The Camp Manager will advise parents if children cannot adhere to this condition and may be asked to return when the child is older.

2. Please refrain from sending toys/personal devices to camp.  ESM do not take any responsibility for items such as tablets, phones, toys and other electronic devices that may be lost or damaged.  Due to the nature of our multi activity camps we do not allow students to use their phones during sessions.  Parents can request the contact number of the Camp Manager should they need to contact children during the day. 

3. Parents are advised to pack their students' swimming costume every day, this is to accommodate possible program changes.  Aqua Fun sessions may not take place every day but if you don’t want your child to swim, please inform the Camp Manager on arrival.

4. No parents are permitted to stay on site and watch sessions.

5. ESM Holiday Camps has a "No Bullying Policy" – Children will be asked to leave immediately if this happens.

6. ESM Holiday Camps have a no refund policy on camp as well as transportation fees. 

7. Children need to wear comfortable clothing and trainers to camp,no sandles or crocks are advised as it is a multi-actvity camp where physical activities take place. 

Behavioural Policy - Holiday Camps

ESM Holiday Camps reserve the right to remove any child from camp immediately if he/she physically harms others. There will be no warning before removal if the first incident is considered to be of a severe nature.

ESM expect that no child should;

·      Behave in a way that discriminates, bullies or intimidates others

·      Behave in a way that puts others or their self at risk

·      Use inappropriate language, or swear, in all languages

·      Act aggressively towards others and the coaches

·      Be involved in fighting, hitting, biting and all other forms of physical violence

·      Behave in a way that disrespects facilities and equipment

·      Act against the principals of fair play and positive sporting competition

·      Unwillingness to participate in sessions

 

ESM HOLIDAY CAMP WAIVER

I acknowledge the health status of my child and acknowledge that loss or injury may occur due to the sports-related nature of the activity.  Save to the extent that such matter arises out of the negligence of, or misconduct by ESM Academies or ESM Holiday Camps (“ESM”), I shall not hold ESM, its affiliates, sponsors or venue, or their respective shareholders, directors, employees or agents, responsible for any loss, damage or injury to the participant or his/her belongings or claim for any injury or impairment that the participant may incur during the duration of the activity.  I also authorize ESM to take reasonable measures for safety.  I understand that ESM reserves the right to make any necessary changes to the program prior to or during the activity for reasons beyond its reasonable control.  I understand that photographs and audio visual recording may sometimes be taken during the activity and I hereby consent for such material to be used on our marketing material and on our website.

This acknowledgment has been signed freely and voluntarily without any inducement.

 

BUSINESS TERMS AND CONDITIONS DETAILS

Business activity, address, contact on website should be matching with trade license.

OFFICE 315 &316, APEX ATRIUM BLDG, MOTOR CITY (NAD AL SHEBA), DUBAI

Complete description of the Goods & Services- SPORTS SERVICES

Refund/Return policy including time period

ESM Holiday Camps reserve the right to cancel your booking at any time, without notice if the facility is required by the school (or the school management company) or if cancellation is due to circumstances ESM Holiday Camps cannot control or mitigate (including but not limited to extreme weather conditions, emergencies, construction works close by to the facility, etc.). While we will try to find you an alternative, this cannot be guaranteed.  If your booking is cancelled by ESM Holiday Camps (or by you) then you will be credited for the same amount of days’ at the venue specific to your booking. These credited dates will only be valid for the holiday period you registered for. . If parents cancel on their own accord and reasons, refunds will be charged at an additional 2.75% as per banking rates. If a financial refund is approved by senior management, the process will take between 5 to 7 working days.

Transaction currency either AED or USD for one merchant account- AED

Delivery policy in case of goods delivery is involved: 

Upon payment, you will be sent a confirmation email confirming your booking. You will then need to take the confirmation e-mail with you to the venue.

Customer service contact including electronic mail along with PO Box, Tel/Fax and physical office location

Designation: Camp Managers

Email: holidaycamp@esm.ae 

Address: OFFICE 315 &316, APEX ATRIUM BLDG, MOTOR CITY

P.O Box – 15935

Tel No: +971 4 3697817

 

Security capabilities and policy for transmission of payment card details.

East Sports Equipment Articles and Services LLC will collect any personal information (including credit card details) in accordance with the Data Protection Act 1998. E-Sports undertakes not to intentionally disclose personal information to third parties without the relevant individuals consent unless obliged to do so in accordance with the Data Protection Act 1998 and/or any other federal or local laws. We protect your personal information using technical security measures (such as firewalls and data encryption) to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration, however, the internet is not a safe medium and Although appropriate security measures are in place, E-Sports cannot therefore accept any liability for such loss, misuse, unauthorized access, disclosure and alteration.